May 24, 2022 Off By Sam Lee

By using voice technology, companies can improve accessibility for customers.

Language technology makes a huge difference in human life, but there are more than a billion people around the world who still have a hard time reading or accessing the Internet (for more than one reason). Speech technology plays a crucial role in such situations. A recent study found that 98% of more than ten lac web pages for organizations large and small were neglected to meet the proposed website accessibility requirements for people with disabilities.

As the world rapidly becomes more connected, organizations and governments must become more comprehensive. Creating data and opening doors to accessibility for all is a major boost. Furthermore, neither company wants to lose its valuable potential customers and employees or damage brand reputation by ignoring digital accessibility.

Voice Technology in Business

The digital transformation has moved many parts of our online world and brought new things in many ways. For example, NLP, the intelligence department that helps computers understand language, has done well in recent years.

The digital transformation has shifted many parts of the world to the Internet and has also sent development through many perspectives. For example, creating a Common Language (NLP), part of the AI   that helps the PC understand a spoken word, has done well. According to Google Home, Google Home has the ability to reduce the error rate from 23% in 2013 to 8% just two years after 2015. Such improvements are seen over time and as language technology evolves.

According to the report, 31% of smartphone marketers use a weekly voice poll and 20% of all phone inquiries are currently done by voice poll. With the increasing number of people speaking out because of the use, associations should change to meet staff where they are so that they can be more accessible in the process.

Functioning of Smart Speakers

The intelligent speakers connect to the Internet via a home WiFi connection. But you can’t have it until you say “wake up”, a word or phrase that makes the speaker feel. For example “Hey Siri” for Apple products, “Alexa” for Amazon Smart Speakers, and “OK Google” for all Google speakers on Androids, you know that.

Loudspeakers then translate voice queries into text with the help of intelligent voice software. Presenters send content requests to the cloud, receive feedback on customer inquiries, and then translate the results from text to speech.

Strengthening Accessibility

How easy is it to click on a popular topic and get or read the information you want, but most people can’t? Can’t find simple information like tomorrow’s weather? Not everyone can click the app icon and smartphone to check the temperature for a day. But with the help of voice assistants like Google Home, Siri, and Alexa, your information is only legal. Now you could say, “Hey Siri, what’s the weather for tomorrow?” that you have your answer.

Voice technology has changed data collection dramatically. It’s a great opportunity to use advances in technology to be everything. By accepting votes, associations can develop more diversity for delegates, customers, and partners. It is time to say that language technology is improving access for people with disabilities.